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Privacy Policy

Our website address is: https://vicker-tools.co.za.

Vicker Tools (“Vicker Tools,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard it, and with whom it may be shared. By using our services, including our website and other interactive properties (collectively, the “Service”), you agree to the terms of this Privacy Policy.

What Personal Information Do We Collect?

We collect personal information that you provide directly to us when using our Service. This may include:

  • Contact Information: Name, address, email, and phone number.

  • Billing Details: Payment information such as credit card or bank details and billing address.

  • Order Information: Purchase history, order details, and shipping information.

  • Company Information: Information about your employer or business.

  • Geographic Data: Location-based information.

  • User Content: Information you share on public forums or interactive features of the Service.

  • Other Information: Any additional data provided by you during interactions with the Service.

How Do We Collect Personal Information?

We collect personal information directly from you when you:

  • Register on our website.

  • Place an order or make a purchase.

  • Subscribe to our communications.

  • Engage with our customer support team.

We may also collect limited data automatically, such as through cookies or similar technologies, as described in our “Cookies and Usage Data” section.

How Do We Use Your Personal Information?

We use your personal information for the following purposes:

  • To provide and administer our Service.

  • To process transactions and fulfill orders.

  • To respond to inquiries and provide customer support.

  • To send important updates, such as changes to our policies or terms of service.

  • To share promotional materials, product updates, or offers (you can opt out of these communications at any time).

  • To maintain records and ensure compliance with legal and regulatory obligations.

How Do We Share Your Information?

We may share your personal information in the following situations:

1. With Service Providers: To third-party vendors or contractors assisting with billing, order fulfillment, or technical support, under strict confidentiality agreements.

2. For Legal Compliance: If required by law, court order, or government regulation.

3. To Protect Rights: If necessary to enforce our terms, defend against legal claims, or protect the safety of users or the public.

4. During Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

We do not sell, rent, or share your personal information for third-party marketing purposes without your explicit consent.

Your Privacy Rights

If you are a South African resident, you have rights under the Protection of Personal Information Act (POPIA) and other relevant laws, including the right to:

  • Access your personal information.

  • Request corrections to your personal data.

  • Request the deletion of your information, subject to certain legal exceptions.

  • Opt out of direct marketing communications.

  • Object to the processing of your personal data.

To exercise these rights, contact us via our website at https://vicker-tools.co.za/contact/.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. Usage data may be retained longer for analytical and security purposes.

Cookies and Usage Data

Our website uses cookies and similar technologies to enhance user experience and gather usage analytics. You can manage your cookie preferences through your browser settings. Refer to our “Cookies Policy” for more details.

Data Security

We implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. However, no internet transmission or storage system can guarantee absolute security. Users are responsible for safeguarding their account credentials.

External Links

Our Service may contain links to third-party websites. Vicker Tools is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this policy periodically.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

Vicker Tools
Email: info@vicker-tools.co.za
Website: https://vicker-tools.co.za

Last Revised: January  2025